UNMEMORABLE STAY AT BEST WESTERN PREMIER F1 HOTEL

To celebrate New Year, HB and I booked a package called the "Year-ender Treats" at Best Western Premier F1 Hotel in Bonifacio Global City, Taguig and stayed there for one night, including buffet dinner and breakfast.






We chose the City Suite. It's a decent contemporary room with double beds. The beds are very comfortable.





Since it's a Suite we expect at least a room with a bathtub but got only a shower cubicle.






One minor issue, they should have built a glass wall between the bedroom and living room because you can clearly hear the TV noise. Or at least not to disturb the person sleeping in the bedroom.






We went to the hotel restaurant called "F" for New Year's Eve dinner. The restaurant was still empty except for a family having a la carte. I chose the table near the buffet area but we were told it was already reserved. But there was no "reserved" sign on the table and knowing HB he's always ready to assert his rights. I was expecting the staff to lead us to another vacant table or should have asked us to choose another one. But none of that happened. After much discussion and realizing we couldn't have it, I quickly picked the farthest table in the restaurant. The service was very good though later that night. We left the restaurant around 9:30 and 80% of the tables were still unoccupied.




Food was just okay, nothing spectacular. Our only favorites were the roast suckling pig, shrimp and ice cream.








It was a pretty quiet New Years Eve, but we made the best out of it. HB was playing around like a little kid while I was preparing our midnight snack - Krispy Kreme and Ponkan. :) Then we watched the countdown on television.




The following morning, HB started the New Year with a stomach pain from eating last night. But I'm glad that he was sweet enough to go with me to the restaurant even if he wasn't really feeling well. Breakfast food is average and some are recycled so it isn't quite deserving of an excellent rating.

I'd like to mention this, the female restaurant manager or supervisor (I'm not sure her position) with her staff were poking fun at someone. You know that exchanging glances and smirking. They were too f*cking obvious. And who the f*ck are they to ridicule someone. (Pardon the vulgarity.) I have traveled around Asia and stayed in many 5-star hotels but have never seen hotel staff treating a guest like that. She's supposed to set a good example to the staff who works under her. No matter what color, weight, physical disabilities or odd appearance, we are not different than each other on the inside. We cannot always control the way we look, but we can control the way we think, and the way we treat others.

I really feel sorry for people who are so full of negativity. It's bad luck for business and life.

Another thing, when we were leaving the restaurant I politely requested another female staff for a very small thing - two pieces of small bread only (not the whole plate, okay) to bring to our room since we were in a hurry to go back and as I have said HB was unwell. But she was told by this female manager again to simply reject my request. The female staff was apologetic (I like that) but she never gave me the reason why. And this manager had no decency to tell me in person when she was only a few steps away from me. She was like turning down my request with such a great pride. Prima donna-ish! That woman really needs to go back to Hotel 101 and learn more CUSTOMER SERVICE SKILLS and MANNERS.




I'm wondering, if they had known I'm a blogger maybe it would have been a different scenario. Perhaps they would have given me a box of bread or another free buffet tasting as they always do in exchange for a good review or write-up.

I don't tell hotels or restaurants that I'm a blogger because I want to be treated well as a "PAYING GUEST" and not as a blogger. That's the reason why I generally decline invitations. I want to experience "real" customer service and to give honest review. Blogging is not my source of income. It's just my outlet to a few things I'm passionate about.

Overall, I hate to say it but we are disappointed with the service and some of the staff at Best Western Premier F1 Hotel and food isn't up to par. We were told by the front desk that dinner starts at 6:00 but later found out it was 7:00. Also no one at the hotel offered to help us carry our bag when we checked out. Furthermore, elevators are very slow even when it is not busy. We probably will not go back for a long time; it was unfortunate that things turned out that way.
Best Western Premier F1 Hotel
Best Western Premier F1
Best Western Premier
Best Western

Note: This is based on my own personal experience. I wrote this not to put down the business but hoping the management and staff read this review and do something to improve it.
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About June Sosam

❀ Just an average woman striving to make her mark in the blogging world. She wanted to be an interior designer at one point but ended up a history major. Crowded places actually gives her anxiety but it hasn't stopped her from traveling. She's trying to spit up the fear so that she can get a taste the sweetness of traveling! ツ
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14 comments :

  1. Garfield YewJanuary 08, 2012

    Unfortunately, nowadays, there are some "Bloggers" thinking that when they are invited for food tasting in some restaurant(eat for free and take money to be exact), they are consider as glamor enough and they also think that it is a must to say the foods is damn nice, although the service and the food are like shit....
    Haih...

    ReplyDelete
  2. Garfield YewJanuary 08, 2012

    This is the reason why, when I seek for nice place to eat from blogs, when I see the part "I am invited for food tasting" in any of those blog posts, I will just skip, as those are not honest review.

    ReplyDelete
  3. This looks like a great hotel, would never have expected that from Best Western. Greetings, Filip

    ReplyDelete
  4. Hi Filip,

    Actually, we had very high hopes for our stay at Best Western Premier F1 Hotel when we booked but it failed big time. We could forgive all those little things. We are not that hard to please. But to ridicule and treat guest in an unfriendly and unprofessional manner, this frustrated me so much and was the final straw.

    ReplyDelete
  5. Stayed for 2 nights last October, their selections of seafood were not fresh. The staff on my floor were noisy and inattentive (11th floor). Elevators remind me of those old buildings in Escolta, so slow. Overrated!!

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  6. It is unacceptable of hotel staff treating guests that way. The management should do something about it. Thanks for sharing this.

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  7. OMG! I booked this hotel for my wedding preps, never thought that a 5 star hotel will have a staff like that...

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  8. Hi PJ,

    Thanks for sharing your experience as well.

    ReplyDelete
  9. Hi Martha,

    I totally agree with what you have said.

    ReplyDelete
  10. Hi anon,

    Why? There are better hotels with better service than this one. Anyway good luck, hope you won’t have a bad experience just like we had.

    Congratulations and warm wishes to both of you on your wedding day.

    ReplyDelete
  11. Dear Ms. June,

    We sincerely apologize for your unsatisfactory experience during your stay with us. Rest assured we are investigating the matter and we will take all appropriate steps to ensure that our service levels are further improved.

    We wish to thank you for your candid feedback and we hope that you will give us another opportunity to serve you as one of our guests. Please feel free to contact me should you wish to discuss any further concerns. Tel: 928-9888 extension 6412, mobile number: 0917-820-4558 or email: tess.samaniego@bwpf1hotel.com.

    Warm Regards,
    Tess Samaniego
    Director of Marketing Communications

    ReplyDelete
  12. Hi Tess,

    Thanks for the response and I appreciate the apology. There is no need to discuss this any further. I hope you will really investigate this matter and ensure that you have more professional, courteous, well-mannered and efficient staff.

    ReplyDelete
  13. I totally agree with your observations about F1, this is the most unprofessionally managed so called pretending to be 5 star hotel. I believe the owners think they are experts and can manage the hotel on their own. Just goes to show that the fish does rot from the head! It does not mean that owning a hotel makes one an expert in running one.

    JOE BLACk

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  14. I think common sense in that "5 star hotel" is very uncommon.

    ReplyDelete